• June 22,
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Frequently Asked Questions

We are here for you

We have put together some commonly asked questions to help you. Please reach one of our support channels if you don’t find your questions here.

The Crashmeal Mealbox is a beautifully crafted gourmet box of restaurant cooked meals with the flavour of home-cooked goodness. Crashmeal works with its Partner restaurants to curate the CRASHMEAL Mealboxes. Each Mealbox is a combination of two or more home-style cooked dishes. 

You can subscribe to the CRASHMEAL Mealbox weekly or monthly with Crashmeal Mealpass or just order one. Your Crashmeal Mealbox will be delivered to any designated location you choose.

Crashmeal operates now in the Metro Vancouver area. We are expanding to the Greater Toronto area and other places soon. The areas of operation are updated on the Crashmeal website here.

We believe in improving and upgrading to give you the best delivery experience. Please send your love, feedback, or comments to support@crashmeal.com .Reach out to us anytime through our website, App, email, live chat, or phone.

We are always here to help you. You can reach us here at the contact us form or contact us through our live chat or phone. You can also email us at support@crashmeal.com .

After you place your order, Crashmeal sends you a confirmation of the receipt of the same. You can also see the confirmation in your Order History.

Give your postal code on the Crashmeal home page, and select the required date and delivery slot. You can view a list of Mealboxes available for the given slot. Choose your desired items from the menu displayed. Click on schedule, give your delivery address, and pay.

We here at Crashmeal offer you a huge assortment of Mealboxes and changing menus. No menu is repeated in a few weeks. We take utmost care in curating our menus to give you a vast selection of dishes daily.  Every day the menu is varied, and you can choose new Mealboxes daily.

Crashmeal MealPass is a subscription that allows you to purchase most of the Mealboxes for a subsidized price. Each MealPass is valid for 30 days

You can go to your Crashmeal account and off the auto-renewal toggle in your My MealPass section.

You can cancel your MealPass subscription by putting the Auto-toggle off and not renewing the MealPass the next month.

Crashmeal MealPass is a subscription that allows you to purchase most of the Mealboxes for a subsidized price. Each MealPass is valid for 30 days. You can buy any number of Mealboxes in a month under the subscription.

You are assigned a delivery slot that you have chosen while placing the order. The delivery is done in that period of a delivery slot.

After your checkout, coupon codes can be redeemed on the subtotal amount. Coupon codes have certain terms and conditions thereby can be redeemed on that basis.

The voucher can be used in a single order only, but if the subtotal of the order is less than the coupon value, then the rest of the amount is converted into Crashmeal credits. All voucher codes have specific terms and conditions. The coupon codes do not apply to the delivery fees, taxes, and tips.

You can modify or cancel the order any time before 12:00 AM on the scheduled day of order. In the event of cancellation, the refund amount is transferred as Crashmeal credits in your Crashmeal account.

You can check the status of an order in the My Orders section. The delivery is done in the period of the delivery slot.

Food Points are accountable for food preparation(quality, quantity and taste) and packing the food. If your order is not right, please send us an email at support@crashmeal.com with the details of the order. The order details are in the Order History of your Crashmeal account. You can also reach out to us to our customer support with your order number and order details.

The minimum purchase and delivery fee of an order is dependent on factors such as the restaurant partner and the distance between the delivery address and restaurant partner. The entire details can be reviewed in summary before checkout. Preferably, all the delivering Food Points and their respective delivery fees can be viewed after you enter the delivery address.

Yes, you can tip the diligent and hardworking delivery drivers during the order checkout process. Due to the pandemic condition, we are not encouraging any handout tips for safety concerns.

It is safe and reliable to make payments with a credit/debit card at Crashmeal. Crashmeal follows the highest security norms and partners with Elavon payment gateway which indeed is one of the secure payment solutions. Crashmeal does not share any valuable information related to credit/debit cards. View our Privacy Policy for more details.

Your email address used for login is your username. In case you forgot your password, you can reset it anytime in your account. An email is sent to your registered email address to confirm your new password.

Any previous order and all the relevant information related to that can be viewed in the Order History section of your account.

You can change your password in the Account Settings section in your Crashmeal account.

Yes, you can. Crashmeal gives you the feature of Power ordering. With this Power ordering, you can order Mealboxes 30 days in advance. You can modify or cancel your mealboxes anytime before 12:00 AM on the scheduled day of delivery.

Crashmeal gives you an outstanding feature called Power ordering. With this Power ordering, you can order Mealboxes 30 days in advance. You can modify or cancel your mealboxes anytime before 12:00 AM on the scheduled day of delivery.

We always make sure that your delivery is done uneventfully. Please reach us out at support@crashmeal.com /live chat/ phone in rare instances where you do not receive your order. The Crashmeal support team promptly attends to resolve your issue. If the Crasher/delivery associate could not complete the delivery at your delivery address since you were not available, we cannot refund the order. The Crasher/delivery associate will initially contact you and wait for a period of extra ten minutes past the quoted delivery time before leaving. We can leave the delivery at your designated place of choice(e.g., doorstep) on request.

We make sure you have the complete appropriate order, but in case if you face an issue related to incomplete order or wrong order, please reach out to us at support@crashmeal.com /live chat/ phone immediately.

Yes, you can order from different Food Points/restaurants at the same time.

 Orders can be canceled in the events if the Food Points are closed, the selected item is not available, or the Food Point is not accepting order requests. In such rare instances, if the other party cancels your order, we will refund you the entire credit.

You can log into your Crashmeal account and open your Order history to view the receipt for your order. You can either save it as a PDF or print it.

Most of the Food Points usually include necessary plasticware and napkins in deliveries and some may not.

If you find an unauthorized charge related to Crashmeal, please email all the necessary details to support@crashmeal.com . We can resolve such issues promptly when you can provide all the crucial information such as complete contact details (name, email address, and phone number), date of the charge, incorrect amount, and the entire related details.

Kindly check the spelling of the voucher code since such codes are case sensitive. Please reach out to us at support@crashmeal.com /live chat/phone if the code or discount is not reflecting appropriately.

Yes, you can alter the tip by selecting a specific amount before placing the order.

Please reach out with all the necessary information at support@crashmeal.com if you receive an improper credit or refund.

We don’t charge you anything for using the Crashmeal platform, just pay for your food and the applicable fees only.

Every Mealbox has a specific set of ingredients in them, and the list is displayed in detail. You can choose Mealboxes accordingly. Please read the ingredients thoroughly before placing the order. Kindly refrain from ordering allergic items.

The Crasher usually brings the order to your door whenever it is possible, but in scenarios where the office premises have special security guidelines, you can collect your order accordingly.

Unlike many others, we do not charge any fee for busy areas. Busy or not we deliver your order just the same!

You can update your credit/debit card information in your Crashmeal Account settings.

In case your Crashmeal account is locked or disabled, please contact the Crashmeal support team at support@crashmeal.com /phone/live chat. Please provide all the essential information such as complete name, email address, and phone number to assist you promptly.

 Log into your Crashmeal account and add any number of new addresses in your account settings. But you cannot change the address for any ongoing order of delivery.

Please contact the Crashmeal support team at support@crashmeal.com /live chat/phone to troubleshoot the Crashmeal website or App.

There is no limit as to how many addresses you can save in your account. Save as many as you want, and we will reach you there!

Log into your Crashmeal account and go to the payment section. Here you can delete, add and update payment methods as you wish.

For any payment related queries or any other issues, please contact us at support@crashmeal.com /phone/live chat. We are here to help you out!

Please contact us at support@crashmeal.com /phone/ live chat for issues related to referrals and credits.

Crashmeal credits are monetary balances in your Crashmeal account which are acquired through referrals, promotional offers, vouchers, and gift cards. These credits are automatically applied to your orders.

You cannot change your delivery address on an ongoing order.

We regret that you are unhappy with the food you ordered. You can give your valuable feedback in the Feedback section citing the order number. Crashmeal and its Restaurant partners/Food Points regard your feedback highly.

We are sorry that you had an issue with the Crasher delivering your order. Please write to us in the Feedback section citing the order number and the inconvenience you faced. We shall review it promptly.

If your query is not enlisted here, please contact us at support@Crashmeal.com /live chat/ phone, and we shall resolve it soon.

you can go into your Crashmeal account and see all your scheduled orders in the My Schedule section.

You can choose any number of add-ons before 12:00 AM on the day of order delivery.

Each postal code displays a specific set of Food Points and available delivery slots. You can enter your postal code on the Crashmeal homepage for the available Food Points/restaurants and feasible delivery slots. We are rapidly expanding every day for you to discover more menus and enjoy more cuisines.

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